Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for paid squiz subscriptions. It forms part of our Terms of Service. The Free plan involves no charges and no payment card.

1. Merchant of Record and how refunds are handled

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders, provides customer service for billing inquiries, and handles returns. All payments, cancellations, and refunds are processed through Paddle. Approved refunds are returned to your original payment method (typically within about 14 days of approval), and a "Paddle" descriptor appears on your bank or card statement. You can manage your purchase, cancel, or request a refund through the receipt email Paddle sent you, at paddle.net, or by emailing [email protected] and we will coordinate with Paddle.

2. Cancellation and auto-renewal

Pro is a monthly subscription that renews automatically and charges your payment method for each monitored deployment until you cancel. You can cancel at any time from your billing page or through Paddle. Cancellation takes effect at the end of your current billing period: you keep Pro access until then, you are not charged again, and your account reverts to Free. Apart from any right you have under applicable law, we do not provide partial or pro-rated refunds for the unused portion of a billing period.

3. Statutory right of withdrawal (EU/EEA and UK consumers)

If you are a consumer in the EU/EEA or the UK, you normally have a 14-day right to withdraw from a contract for digital services and receive a refund. Because squiz is a digital service that begins as soon as you start using it, by starting to use Pro during that period you expressly request that performance begin immediately and acknowledge that you lose the right of withdrawal once the service has been fully performed.

4. Business customers

squiz is sold primarily to businesses. Statutory consumer cooling-off rights generally do not apply to purchases made by a business.

5. Region-specific rights

Some countries provide their own mandatory cancellation windows (for example, 14 days in Israel and Turkey, 7 days in Canada, South Korea, Brazil, and China, and 5 days in Singapore). Because Paddle is the Merchant of Record, these statutory rights are administered under Paddle's Refund Policy, which applies in addition to this page. Where the law of your country gives you greater rights than this Policy, those rights prevail.

6. Faulty or misdescribed service

If the Service is faulty or not as described, please contact us at [email protected] first so we can put it right; you may also raise it with Paddle. Refunds in these cases are provided as required by applicable consumer-protection law and cannot be waived.

7. Failed payments

If a renewal payment fails, your subscription enters a short grace period during which Paddle retries the charge. If payment continues to fail, your account is downgraded to Free; you do not lose your data, only the Pro features.

8. Chargebacks

If you have a billing concern, please contact us or Paddle before initiating a chargeback so we can resolve it quickly. Access may be suspended while a payment dispute is being investigated.

9. Price changes

We may change prices with reasonable advance notice. Changes apply from your next renewal; if you do not agree, you can cancel before the renewal date.

10. Contact

squiz — [email protected]. Billing support is also available from Paddle at paddle.net.